HELP & SUPPORT
A clear next step, even when something gets stuck.
Use the form for a product question, a download problem or a refund request.
Tell us what happened.
For an order issue, include your order number and purchase email. Do not include card numbers, passwords, customer lists or identity documents.
Support is handled by a person. The toolkit itself is a self-guided download. We do not promise live coaching or a specific response time.
We use this information to handle your inquiry through Wix. It is not sold as a service referral. Read the privacy policy.
Try these quick fixes first.
Cannot open the download?
Extract the ZIP fully, then open START-HERE.html in a modern desktop browser. Opening it inside the ZIP can prevent features from working.
Missing a saved job?
Return to the same browser and file on the same device. Private browsing, blocked storage or clearing browser data can remove records. Restore your exported JSON backup if available; Forjento cannot retrieve local entries.
Need a refund or order download?
Check the order confirmation and use the form below with the purchase email and optional order reference. Refund requests must be made within 14 calendar days, as described in the terms. Never send card details.